STILL NEED HELP?
LET US TAKE ANOTHER LOOK.

At University of the People, our mission is to make high-quality higher education accessible to every learner. If there is an issue standing in the way, we want to hear about it. If you've already reached out to your Advisor or Student Services and feel your issue wasn't fully resolved, please reach out to us. This is your direct line to a senior review of your case.

Before You Reach Out
What This is for
How to Reach Us
The Process

HAVE YOU TRIED THESE STEPS FIRST?

Before reaching out through this page, we'd like to make sure you've contacted
the right team for your concern.

Program Advisor

Current students seeking help with academic concerns, course registration issues, or program-related questions.

Your Advisor's name and email are available on your UoPeople Portal.

Admissions Advisor

Current applicants seeking guidance on the application process, application fees, transfer credit questions, or scholarship eligibility.

Your Advisor's name and email are available on your UoPeople Portal.

Student Services

For administrative matters, enrollment, or account issues.

Email the Student Services office at student.services@uopeople.edu

Course Instructor

For questions related to specific assignments, grades, or course materials.

Your course instructor’s name and email are available on the course page in the Online Campus platform where you complete your assignments (Brightspace)

What Kind of Concerns Can You Raise?

This escalation process is designed for concerns that weren't resolved through regular
support channels. This includes:

Academic disputes or grading concerns

Unresolved administrative or enrollment issues

Financial or billing matters that remain unclear

Advisor or faculty responsiveness concerns

Accessibility or accommodation requests that haven't been addressed

Any situation where you feel your concern was not taken seriously

CONTACT US DIRECTLY

Send us an email at StillNeedHelp@uopeople.edu with the following details:

Your full name and student ID

A brief description of your concern

What steps you've already taken to resolve it

What outcome you're hoping for

Email Us

The more detail you share, the faster our team can look into your case.

What Happens After You Reach Out?

Step 1: We acknowledge your email

Our Student Services team will confirm that your concern has been received and is being looked into.

Step 2: A senior team member reviews your case

Your concern will be reviewed by a senior member of our team who was not involved in the original response.
This ensures a fresh set of eyes on your case.

Step 3: We follow up with you

You'll receive a response with either a resolution or a clear explanation of the next steps being taken on your behalf.

At the University of the People, we believe that every student deserves to be heard. Your feedback helps us improve and your concerns deserve thoughtful attention.