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What shall I do if I encounter a technical error while using the Virtual Learning Environment (VLE)?

If you continue to encounter a technical error, Technical Support is available through e-mail at Please include the following information in the e-mail along with your student ID number (user name) so we can troubleshoot your issue:

* Write a brief description about what you were doing (or trying to do) when the error occurred.
* Include any error message that you may have received or press the ‘print screen’ (on the upper right corner of your keyboard) button, and copy and paste the image into the body of the e-mail.
* Record the exact time (University of the People time) that the error occurred.