FAQ / Technical Support

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Technical Support

Do students need any specific type of internet connection in order to study?

Students who study at UoPeople need to have consistent access to a computer that has a reliable internet connection. If students are working on a computer that is not their personal computer and are unable to save documents, it is important that they have an external drive on which to...
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Hello, I do not know the quiz password for the final exam.

Please contact:

What shall I do if I encounter a technical error while using the Virtual Learning Environment (VLE)?

If you continue to encounter a technical error, Technical Support is available through e-mail at Please include the following information in the e-mail along with your student ID number (user name) so we can troubleshoot your issue:

* Write a brief description about what you were doing (or...
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I cant open my confirmation email. Can you send me another one?

Please email the Office of Admissions directly so they may address this specific problem. Please include your Applicant ID #, should you have one, in the subject line of your email. The Office of Admissions email address is: 

How can I stop all of these e-mails?

E-mails are an essential part of the way the UoPeople communicates. They are used to keep you up to date with what is going on. If you wish to reduce the amount of e-mails you get you could:

• Edit your profile and change your e-mail settings to digest...
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i don’t have an admission advisor. How do I get one?

All applicants are automatically assigned an Admissions Advisor. 
If you are unsure of who your advisor may be, please contact:

How do I get help?

UoPeople’s helpful chatbot, Michelle is available to assist 24 hours a day. Just visit our website, Facebook page, or message us on Whatsapp at +1 (626) 264-8880!


For general inquiries, please contact us at


For more information about the Admissions process,...
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How can i find the password to take the final exam in a proctored course?

The passwords are being sent directly to your proctor. Only if you are taking the English exam, you should get an email from Student Services with additional username and password.

If you or your proctor did not receive the mentioned, please contact your Personal Advisor.

I am trying to log in to the student portal and It will not work. How can I get help?

If you are trying to access the Self Services Portal, please visit here , and click on ‘Forgot?’
If you are trying to access the online learning platform, Moodle, please visit here and click on ‘Forgotten your username or password’?

How can I change my email address in your files?

You can edit your contact details by going to the “Change Personal Information” page in the UoPeople Self-Service Portal or contacting your advisor directly.

I’m having trouble registering for a course or adding a course, how can I do it?

If it is your first term, Student Services will register you. If it is not your first term, please check the email that was sent to you with your specific dates to register.
Please contact your Personal Advisor for more information.

I tried to pay my Application Fee but the system does not allow me – why?

If you are having trouble with the application process, please contact us at

I do not have an electronic signature.

Don’t worry! You do not need to create an electronic signature at UoPeople. You simply need to type your name into the “electronic signature” field to complete the section for your online signature. If you have further issues submitting your application, please contact your advisor. Not sure who your advisor...
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I did not receive the email confirmation when I started my application.

Kindly check your spam folder to ensure that the email was not erroneously placed in an email folder other than your email inbox. If you do not find the email, please email the Office of Admissions directly to inquire about your specific application: .

The application is rejecting my email address.

Please email the Office of Admissions directly so they may address this specific problem. Please include your Applicant ID #, should you have one, in the subject line of your email. The Office of Admissions email address is: 

I can’t submit my online application, what should I do?

If you are not able to submit your online application, try changing your browser to use either Mozilla Firefox or Google Chrome. If you are still experiencing troubles, please email

How can I access my online portal?

Once you submit your application, you will be sent an email to verify your email address. After clicking on the link, you will be redirected to create a password to login to the online portal! If you never received the verification email, contact your advisor! Not sure who...
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