FAQ / Technical Support
Students who study at UoPeople need to have consistent access to a computer that has a reliable internet connection. If students are working on a computer that is not their personal computer and are unable to save documents, it is important that they have an external drive on which to...Read More
What shall I do if I encounter a technical error while using the Virtual Learning Environment (VLE)?
If you continue to encounter a technical error, Technical Support is available through e-mail at [email protected] Please include the following information in the e-mail along with your student ID number (user name) so we can troubleshoot your issue:
* Write a brief description about what you were doing (or...Read More
Please email the Office of Admissions directly so they may address this specific problem. Please include your Applicant ID #, should you have one, in the subject line of your email. The Office of Admissions email address is: a[email protected]
E-mails are an essential part of the way the UoPeople communicates. They are used to keep you up to date with what is going on. If you wish to reduce the amount of e-mails you get you could:
• Edit your profile and change your e-mail settings to digest
All applicants are automatically assigned an Admissions Advisor.
If you are unsure of who your advisor may be, please contact: [email protected]
The passwords are being sent directly to your proctor. Only if you are taking the English exam, you should get an email from Student Services with additional username and password.
If you or your proctor did not receive the mentioned, please contact your Personal Advisor.
If you are trying to access the Self Services Portal, please visit here https://your.uopeople.edu/ , and click on ‘Forgot?’
If you are trying to access the online learning platform, Moodle, please visit here https://my.uopeople.edu/login/index.php and click on ‘Forgotten your username or password’?
You can edit your contact details by going to the “Change Personal Information” page in the UoPeople Self-Service Portal or contacting your advisor directly.
If it is your first term, Student Services will register you. If it is not your first term, please check the email that was sent to you with your specific dates to register.
Please contact your Personal Advisor for more information.
If you are having trouble with the application process, please contact us at [email protected]
Don’t worry! You do not need to create an electronic signature at UoPeople. You simply need to type your name into the “electronic signature” field to complete the section for your online signature. If you have further issues submitting your application, please contact your advisor. Not sure who your advisor...Read More
Please email the Office of Admissions directly so they may address this specific problem. Please include your Applicant ID #, should you have one, in the subject line of your email. The Office of Admissions email address is: [email protected]
If you are not able to submit your online application, try changing your browser to use either Mozilla Firefox or Google Chrome. If you are still experiencing troubles, please email [email protected]